Duties and Responsibilities

• Keep systems up-to-date through operating system upgrades
• Monitor networking equipment and servers
• Assist with the design, implementation, and ongoing support of new software and feature
• Monitor web performance, network availability, and security
• Oversee troubleshooting for system errors
• Provide helpdesk support for network issues
• Provide technical support either by phone, remote access or site visits as needed
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Evaluate connectivity issues, equipment, and software
• Modify configurations, utilities, software, etc.
• Set up equipment for new users
• Install, test, and monitor servers, firewalls, and new software
• Perform data backups
• Install and update network system improvements as needed
• Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more

Requirements and Qualifications

• Bachelor’s degree in computer science, information systems or related field preferred
• CompTIA A+, CompTIA Net+ certification or other related IT professional certification; meet all state-required licensure/certification
• Previous experience as a help desk technician, computer technician, or IT support
• Ability to troubleshoot and resolve multiple issues
• Ability to multitask, prioritize, and manage time efficiently
• Excellent verbal and written communication skills
• Comfortable in a diverse and fast-paced environment
• Goal-oriented, organized team player
• Experience working with network and server management support
• Up-to-date knowledge of new systems, information, software, and upgrades
• Ability to physically stand, bend, squat, and lift equipment